Help

General Site Help

With an Encompass account, both businesses and consumers can have easy access to order status, transaction history, invoices and much more. Please click here to get started with creating an account.
  • How to Place an Order
    Click here for a video that provides step-by-step instruction on searching for what you need and placing an order on encompass.com. If you need more personal assistance, please contact us.
  • Model/Part Search
    The easiest and best way to find a part is to first identify the part number or the model number of the product you’re repairing. Both numbers can usually be found in the product owner’s manual, and model numbers may sometimes be found on the actual product. Otherwise, you can try to search by product brand.
    • Enter the part or model number in the search field at the top of any page, and press Enter or click the magnifying glass icon.
    • When searching by model number, a list of parts associated with the model will be returned in alphanumeric order. Click the dark blue hyperlink of a part number to go to the part details page.
    • To narrow results, enter a keyword such as partial part number or part name into the Filter Results search field.
    • To sort by in-stock availability, click the arrow below the Filter Results field so it is in the "up" position as shown at right. The parts page for a refrigerator, with a red box around the Filter results box and the gray sorting arrow located in the table beneath the box
Shipping outside the U.S. can be cost prohibitive due to carrier costs, duties and customs fees. Because these costs combined often exceed part prices – and Encompass is unable to estimate duties and customs fees prior to processing an order transaction – we have made the decision to no longer ship orders outside the U.S. Exceptions may exist for select business partners per contractual agreement.
To submit a purchase order, please complete our online form request and upload your P.O.
To quickly check on the status of a P.O., select P.O. from the Account Search drop down box in the top navigation bar and enter the P.O. number in the field provided. You can also use this field to search by order number, RMA number, invoice number and more.

If you have a list of part numbers to order, you can quickly enter them all into our Batch Order Entry tool. Go to the My Account section and select Batch Order Entry under the Tools heading. Then, type or paste in your part numbers, following the instructions provided.
The My Account page showing the location of the Batch Order Entry link with a red box around
For help changing an order already placed, please contact us, and a representative will be happy to assist you.
You can easily cancel individual parts or entire orders as long as they have not yet been prepared for shipping. The fastest way to submit a cancellation request is via our online form system or chat support. If you prefer to speak with someone, our Call Center is available Monday-Friday, 8 am-5 pm ET.
To check the status of your order anytime, click the link provided in your Order Confirmation email. You can also use the Account Search feature at the top of navigation bar using the ID number from your order, PO, or invoice. When your order ships, you can track carrier progress with a link provided in your shipping confirmation email.

You can also get an updated ETA by submitting a request through our online form system.
Terms account holders should mail check payments to:
Encompass Supply Chain Solutions
Worksource 978387
P.O. Box 8387
CAROL STREAM IL 60197-8387
Business account holders can opt to pay their terms accounts online by credit card. Just go to the My Account section on encompass.com and click Pay account with credit card. If your account is current, you will receive a message stating all your invoices have been paid.
Business account holders can opt to pay their terms accounts online by credit card
Need to make a return? Here’s our Returns Policy for your reference.

Click here for a video that provides step-by-step instruction on returning a part to Encompass. You can also use our fast, easy online form system. If you need more personal assistance, please contact us.

Dayton Support

  • Why are Dayton Appliance Parts and Encompass becoming one organization?
    Both Dayton Appliance Parts and Encompass were previously acquired by Parts Town, the global leader in food service equipment parts distribution, to form a new residential parts division. Joining together in an industry already consolidating enables us to draw on each other’s expertise, resources, infrastructure, OEM authorizations and more to provide a much improved customer experience.
  • What are the benefits of this integration to my business?
    One of the greatest advantages is having access to significantly more manufacturer brands from a single convenient source. Even better, there will be more in-stock inventory available from more distribution points to limit backorders and expedite delivery. Plus, you’ll have more parts identification resources, account management tools, tech training opportunities, repair tips and other customer support initiatives to help make your job easier.
  • In what states does Encompass have distribution facilities?
    Encompass ships from five states: Georgia, Florida, New York, Ohio (Cincinnati) and Nevada. Combined with DAP, customers will be able to source parts from 17 locations, including counter pick up service for those on the go.
  • What's the timeline for migrating all DAP locations to Encompass?
    Migration of systems for each DAP location will be staggered. The first location to go live on the Encompass platform will be DAP’s Sears Street facility in Dayton. For continual updates on when a specific DAP location will be migrated, please check the home page of partwizard.biz
  • What should I expect on the day my main DAP location is scheduled to be migrated?
    On your location’s migration date, parts orders should be placed with Encompass directly at encompass.com or by contacting DAP customer support as you normally would. Customers that have existing accounts with Encompass can continue doing business as usual.

    For an introduction to encompass.com, here are links to helpful videos:



    For the convenience of DAP customers who do not already have an Encompass wholesale account, one will be created that corresponds to their existing DAP account – as long as they have made at least one purchase with DAP in the previous 12 months and their accounts are in good standing.

    Before launch, these customers will receive an Encompass account number, along with log in details for encompass.com, so they can view parts availability and wholesale pricing, place orders, initiate returns and more. DAP customers with terms will be able to convert their account to credit card or request a credit line increase, if needed.

    On the day each DAP location goes live, Encompass customer service and operations team leaders will be working right alongside DAP representatives to provide extra support for a smooth transition.
  • Who will be helping me with my orders after migration?
    The same DAP people you’ve always worked with will continue serving you. In time, Encompass customer service agents will also be there for you, providing even more access to any help you may need.
  • What's happening to orders I placed with DAP BEFORE the migration?
    Any orders placed with DAP before the location’sgo live date will be processed and shipped or readied for pick up as normal by DAP. Partwizard.biz will remain available indefinitely, so you can check order history, open order status, tracking numbers and invoices.
  • Where am I supposed to remit payment now?
    Please always refer to your invoice for payment instructions. The entity that processed your order will be the same one you will remit payment to. For clarification, below are samples of both DAP and Encompass invoices:

    DAP
    Invoice Sample
    Remit To Address:
    122 Sears St., Dayton, OH, 45402

    Image is showing an example of a Dayton invoice with remittance information

    Encompass
    Invoice Sample
    Remit To Address:
    P.O. Box 7834, Carol Stream, IL, 60197
    Image is showing an example of a Encompass invoice with remittance information.
  • What will happen if I try to place an order on DAP's partwizard.biz ecommerce site after migration?
    Once your DAP location is migrated onto Encompass' parts platform, partwizard.biz will show zero parts availability. There will be a quick link to encompass.com on the parts detail pages directing you to check availability and place your order on this site instead.

    Please note: Until a specific DAP warehouse/counter is migrated to Encompass, the location will show parts availability on partwizard.biz and you will be able to place orders
  • I typically pick up parts from a DAP counter – are we still going to be able to do this after migration?
    Yes, Pick Up will show as a “ship to” option during check out on encompass.com for DAP stocking locations that have already been migrated to Encompass.

    Until a location is moved to Encompass, you can check local in-stock availability on partwizard.biz. If your part(s) does not show pick up availability at a DAP location, you can choose to:

    • Have your order shipped directly to you from the next closest stocking location (fastest option)
    • Choose to back order the part(s) for pick up at your local counter
  • Is Encompass going to increase my pricing for parts and shipping?
    Encompass and DAP have comparable part pricing, so minimal changes are expected. Encompass is also extending to all DAP customers flat rate ground shipping of $11.95(freight quoted for oversized items at checkout)
  • Is Encompass going to increase my pricing for parts and shipping?
    Encompass and DAP have comparable part pricing, so minimal changes are expected. Encompass is also extending to all DAP customers flat rate ground shipping of $11.95(freight quoted for oversized items at checkout)
  • What is Encompass’ order cutoff time for same day shipping?
    Please place orders by 5:00 p.m. local time to help ensure in-stock parts are shipped same day.
  • How will we get reimbursed for warranty parts?
    When purchasing parts under manufacturer warranty after the go-live migration date, you will be able to select from a list of available partners during checkout on encompass.com. The following Encompass Distributor Numbers should be used when filing a claim with these major appliance manufacturers:

    Image is showing Encompass Distributor Numbers that should be used when filing a claim with these major appliance manufacturers
  • Will there be a new Return Policy?
    Yes, the Encompass Return Policy will be in effect for all customers. This policy is a bit more favorable; for example, Encompass is waiving the standard20% restocking fees for new/unused part returns exclusively for DAP customers. DAP customers will also be able to return new/unused gas and electrical items.
  • I need to return a part I purchased from DAP before migration. What do I do?
    Any issues with parts you received from a DAP location should be handled with DAP the way you normally would. Orders placed with Encompass after migration will need to be returned to Encompass. Please always check your RMA to verify the returns ship to address.
  • My Sales Tax Certificate is on file with DAP. Do I have to now send it to Encompass?
    f your business has a state sales certificate on file with DAP, we are working to upload into the Encompass system. However, we urge you to confirm Encompass has your sales certificate prior to placing an order by contacting [email protected]. Otherwise, Encompass must charge sales tax on your orders until a certificate is received.

    To get reimbursed for any sales tax paid, you will need to claim a deduction on your tax return. You are welcome to go ahead and email a copy of the sales tax certificate from any state in which you have operations: [email protected].


Parts Information

  • What is a "core" part
    Some parts may show a "Core Price" under the Part Price. This means there is a refundable deposit charge added to the part price. The core price will be credited back to you once you return the defective part that is being replaced. A core charge is used as an incentive to get back certain parts that can be rebuilt to supplement the parts supply chain. Cores are most often circuit boards, which are in short supply due to ever-changing product models.
  • How can I see a list of all core parts I need to return to Encompass?
    You must have an account and be able to log in to encompass.com to view all available reports on your transaction history. Once logged in, go to the My Account section and click Open Core Report under the Download Reports heading.

    You must first save the report, which is in Excel format, before downloading. The Excel file can then be easily sorted by invoice, date, part number or any other way you prefer.
  • How do I return a core part to Encompass?
    If the new part you purchased had a separate "core price," you must return the existing defective part being replaced before Encompass can credit back the charge. The easiest way to request return authorization (RMA) is through our online form system. If you have an Encompass account, you can opt to process an RMA yourself online. Click here for a video that provides step-by-step instructions.
Details on parts previously purchased - such as the invoice, quantity, date purchased and credits issued - can be found in the Parts Ledger found on the parts details page. You must be logged into encompass.com to see the Parts Ledger.
Image is showing the transaction history details on parts previously purchased when the user is logged in with an account
The My Account section provides a wealth of details about your Encompass transactions. It also enables you to update account details, change your password and more.Please click here for a video showing many helpful features that are right at your fingertips.
  • After logging in to encompass.com, hover your cursor over your account number at the top right of the home page and click My Account.
  • Here you can manage all your settings, including changing your password, updating your address and enabling social login capability. Just click Main Settings under the Settings header.
  • This section also provides comprehensive reporting on open orders, RMAs, back orders, invoices, and much more. To download a report in Excel and easily sort data, click a report under Downloadable Reports and save it to your desktop.

The My Account section shown in the image , provides a wealth of details about your Encompass transactions. It shows the links to the available reports and links to account maintenance options.
View Open Invoices & Returns

You must have an Encompass account and be able to log in to encompass.com to view all available reports on your transaction history. For a quick view of open invoices, go to the My Account section and click All Orders & Invoices under the Web Reports heading.

For returns, select Open RMA Detail under the Downloadable Reports heading. You must first save the report, which is in Excel format, before downloading. The Excel file can then be easily sorted by invoice, date, part number or any other way you prefer.

You can also use the search feature on the home page of encompass.com to find a specific PO, Order, Return, Invoice or Tracking detail by number. Just click Account Search in the top navigation bar; select the search type; and enter the number.
Search feature on the home page of Encompass.com to find a specific PO, Order, Return, Invoice or Tracking detail by number.
To obtain credit for warranty parts purchases, manufacturers may require their authorized service centers to use Encompass' assigned distributor number when submitting a claim:
  • Whirlpool: Uses ServiceBench for claims processing. Encompass Distributor# 2282273 (US) , ELDIS00 (Canada).
  • Samsung: Uses their own in-house claims processing system. ASCs should type Encompass in the Remarks field, along with their Encompass invoice number.
  • GE: Uses ServicePower for claims processing. Encompass Distributor# 333954. ASCs should provide both distributor number and invoice number.
  • LG: Uses ServicePower for claims processing. ASCs should just select Encompass from parts distributor drop down box and include invoice number. Encompass LG distributor # is 23813405-s if needed for customers using API’s with LG.
  • Electrolux (also including Eureka, Frigidaire, Westinghouse): Use Distributor# 11381.
  • Bosch: Use Distributor# 5010103645.
  • Speed Queen: Use Distributor# 0000100497.
  • Fisher & Paykel: Use Distributor# 642483.
  • Beko: Use Distributor# 106203